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The Death of the Funnel
· By Vaibhav Vijay · Marketing Strategy, Attribution, Customer Journey, Brand Building
Awareness. Consideration. Conversion. We have been drawing the same triangle for 25 years. And it has never been less accurate than it is right now.
The funnel assumes a linear path: someone discovers you, evaluates you, and then buys from you, in that order. But real customer journeys in 2026 look nothing like this.
A person might discover your brand through a friend's story, research you through a language model, compare you on Reddit, see a retargeting ad that reminds them you exist, and finally convert through an organic search three weeks later.
There is no top. There is no bottom. There is a web of touchpoints, some of which you control and most of which you do not.
What replaces the funnel is not another neat framework. It is a mental model built around "moments of influence" rather than stages. The question shifts from "where is this customer in the funnel?" to "what is the next moment where we can add value or build trust, regardless of where they are?"
When I started applying this to a brand's attribution and budgeting model, it changed everything. We stopped allocating budget by funnel stage and started allocating by influence moment. Brand mentions in community forums got investment alongside paid search. Content that answered long-tail questions got the same priority as bottom-funnel landing pages.
The brand did not just see more conversions. It saw more resilient conversions: customers who stayed longer because they had multiple trust anchors, not just one click path.
If your marketing budget is still organized by funnel stage, what would it look like reorganized around moments of influence?
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